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Virtual Vision Therapy Visits Now Available

March 31, 2020   /    Uncategorized   /    no comments

Request a Virtual Visit today! Email

Progress Evaluations: At this time, there is not a way that progress evaluations can be done virtually so if you are due for a progress evaluation, Dr. Frazer will talk through how things are going but she will need to wait until she can see you again in the office to truly measure progress.


Privacy: The application being used, Doxy, is web-based and HIPAA compliant. Dr. Frazer hopes to be able to do most of these visits at the office, but if circumstances change, she may need to conduct them at her house. Complete privacy cannot be guaranteed but is something we strive to protect.


Equipment: Dr. Frazer will review your file to see which equipment you currently have. If she would like equipment swapped out, we will arrange a pickup time at the clinic. Otherwise, we will use your existing equipment or what can be provided online. Much of what we can provide online will require you to print-off materials to be used during the sessions. If this will be difficult for you, it is important we know that BEFORE the session begins.


Parent Involvement: Patients under 13 years old will be required to have an adult/parent with them to help with set-up, equipment and to ensure that they are attentive to the task. Understandably, it is best to not have other siblings in the room during these visits.


Internet: Internet access and a phone/computer is required for the Virtual Visit. Due to the large demand being placed on the internet, it is best to not have any other devices streaming or placing extra demand on your Wi-Fi/server at the same time as your session. If you do not have internet that is capable of streaming, please contact us to see what other options might be available.


Fess and Payment: Virtual Visits require more time and preparation than regular visits. We realize that for some, there may be less financial security today than there was before starting the program.


  • Global/Pre-Pay Patients: If you have paid for a global treatment plan or prepaid for a unit and are still receiving in-office vision therapy, these visits will be included in what you have already paid. If needed, we will extend your global treatment period and/or add additional sessions.


  • Pay Per Visit Patients: If you normally pay at the time of service, you will be sent an instant invoice at the end of the Virtual Visit that will need to be paid at that moment via credit card. Visits will schedule for 40 minutes and billed at $125.00. If the visit is completed in a shorter amount of time, it will be billed as follows: 10-20 minutes $45.00, 21-30 minutes $88.00.


  • Insurance: At this time, we presume insurance companies will NOT cover these visits even if you were previously getting reimbursement for evaluations and/or vision therapy. The procedure codes that are used for tele-health sessions are different from our billing codes. In the past, we have submitted claim forms to non-HMO insurances as a courtesy. Due to limited staffing hours, the submission of your claims may be delayed.


  • Group Health Cooperative, Workers Compensation, Etc.: At this time, we are uncertain if Virtual Visits will be covered but will try to get those questions answered soon.


Please keep in mind, Virtual Visits are not a direct substitute for in-person visits. There are many procedures that we do in the office but will not be able to do during Virtual Visits. We do think that observation and interaction with patients via these Virtual Visits will be the next best thing and certainly much better than doing nothing. Our main goal is to help all patients continue to progress as best we can. Daily home practices become even more important in this situation.


If you haven’t already done so, please consider following us on Facebook for regular updates. We hope to continue to share information on vision and learning, visual skills, vision development, visual processing skills, concussions and vision and much more in the coming weeks.


Request your visit today by emailing
Thank you for your patience and stay well,
Valerie Frazer, OD, FCOVD and Staff

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