What to Expect

New Horizons Vision Therapy Center New Patients

Patient making online payment

What to expect

Typically, new patient evaluations are 90 minutes long. Patients who have a brain injury, concussion, dizziness or other neurological symptoms typically require additional time and testing. It is recommended that the new patient evaluation be split into two 90-minute visits in those cases. Before seeing Dr. Frazer, our staff will typically conduct a few preliminary tests based on the type of exam and age or abilities of the patient. These tests usually take between 15 to 30 minutes to complete. If you are unable to complete the electronic history form before your visit, please arrive 10 to 15 minutes earlier than your scheduled appointment time to allow adequate time with the doctor. Please let us know if you require assistance filling out the history forms. The majority of your new patient evaluation will be with Dr. Frazer. After conducting testing, she will explain your diagnoses, how they relate to your symptoms or concerns, and her recommendations, including if vision therapy would be recommended.


The cost of the new patient evaluation can vary depending on the type and complexity of testing required. The cost of the evaluation the 90-minute evaluation starts at $388. Many patients with vision problems related to a brain injury require more than one visit before a treatment plan can be determined. These cases start at $628, which includes both appointments. The cost of a vision therapy treatment program varies depending on the number of sessions recommended, but typically ranges between $2000 to $4000. The above prices reflect a 25% Time of Service Discount.


Most insurances (including BCBS, UHC, and similar PPOs) have put unreasonable limits on reimbursement or provide limited to no coverage for vision therapy. In order keep patients out-of-pocket costs lower, payment is expected at the time of service unless other arrangements have been made. We can give you an itemized receipt if would like to try to self-submit to insurance. We do not have the staff to follow up on insurance claims or benefits for you but will provide any information requested in order to process the self-submitted claims.

  • Group Health Cooperative: We are a Preferred Provider for GHC. If you have GHC insurance, please contact us as a preauthorization letter is required from a GHC employed eye doctor. Please present your GHC card at the beginning of your appointment.

  • Medicare: We do not accept Medicare. Medicare patients can receive discounted services based on what is called the “limiting charge:” We do not accept any Medicare Advantage plans.

  • Medicaid/Badgercare: We are not Medicaid/Badgercare providers and cannot accept or submit claims to them.

  • Workers Compensation: Please have your claims adjuster or case manager contact us if you are unable to pay at the time of service and require arrangements to be made due to an accident.

  • Motor Vehicle Accidents: We generally do not accept Auto Insurance Claims as payment. We can assist you with reimbursement but you will be required to pay at the time of service and be reimbursed unless special arrangements are made.